ServiceNow Administrator

Location: Moorhead, Minnesota
The ServiceNow Administrator performs fundamental administration and configuration tasks in the ServiceNow instance including but not limited to standard configuration, user administration, security workflow, data management and integration.

Primary Responsibilities:
  • Hands on experience in ServiceNow tool set installation and configuration
  • Experience in designing complex eForms, workflows, Integration Strong analytical, estimating and problem solving skills
  • Manage ServiceNow release cycles
  • Personalize and create forms and fields
  • Activate plug-ins
  • Build and design reports, gauges and web portals
  • Configure Service Level Agreements (SLAs) and SLA workflows
  • Assist in translating business requirements into technical requirements
  • Facilitating roll out of new applications and modules
  • Assist with ServiceNow system upgrades
  • Assisting in troubleshooting patch/release management issues
  • Design/Implementation experience
  • Maintenance, Upgrades, Deployment, administration and version standardization of Service Now
  • Knowledge of any ERP system
Required Qualifications:
  • Relevant Bachelor’s degree, certifications, and/or work experience equivalent
  • Minimum 3+ years working experience in ServiceNow
  • Minimum 3+ years working experience in PowerShell
  • Knowledge of ITIL processes is a plus
  • VMware experience a plus
  • Healthcare/Insurance experience a plus
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